ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

NQF LEVEL

CREDITS

Core 

10377 

Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA) 

Level 4 

NQF Level 04 

2 

Core 

114272 

Analyse complaints and reports relating to referred disputes and select appropriate resolution process 

Level 5 

Level TBA: Pre-2009 was L5 

10 

Core 

114229 

Conduct a pre-conciliation by telephone in terms of the CCMA rules 

Level 5 

Level TBA: Pre-2009 was L5 

8 

Core 

8648 

Demonstrate an understanding of professional values and ethics 

Level 5 

Level TBA: Pre-2009 was L5 

4 

Core 

114228 

Demonstrate and apply an understanding of bargaining council rules 

Level 5 

Level TBA: Pre-2009 was L5 

3 

Core 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

Level TBA: Pre-2009 was L5 

8 

Core 

114224 

Demonstrate and apply an understanding of the CCMA rules 

Level 5 

Level TBA: Pre-2009 was L5 

3 

Core 

114278 

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 

Level 5 

Level TBA: Pre-2009 was L5 

12 

Core 

114273 

Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 

Level 5 

Level TBA: Pre-2009 was L5 

6 

Core 

15226 

Implement systems to meet the flow of information in a team, department or division 

Level 5 

Level TBA: Pre-2009 was L5 

3 

Core 

114307 

Interpret and apply collective agreements 

Level 5 

Level TBA: Pre-2009 was L5 

6 

Core 

114226 

Interpret and manage conflicts within the workplace 

Level 5 

Level TBA: Pre-2009 was L5 

8 

Core 

114230 

Operate the case management process 

Level 5 

Level TBA: Pre-2009 was L5 

10 

Core 

114225 

Screen and allocate referrals 

Level 5 

Level TBA: Pre-2009 was L5 

6 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

NQF Level 04 

5 

Fundamental 

8662 

Analyse and communicate workplace data 

Level 5 

Level TBA: Pre-2009 was L5 

5 

Fundamental 

8647 

Apply workplace communication skills 

Level 5 

Level TBA: Pre-2009 was L5 

10 

Elective 

8555 

Contribute to information distribution regarding HIV/AIDS in the workplace 

Level 4 

NQF Level 04 

4 

Elective 

13952 

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 

Level 4 

NQF Level 04 

8 

Elective 

117853 

Conduct negotiations to deal with conflict situations 

Level 5 

Level TBA: Pre-2009 was L5 

8 

Elective 

114227 

Demonstrate understanding of the transformative elements of the HRD legislation 

Level 5 

Level TBA: Pre-2009 was L5 

10 

Elective 

10054 

Identify and manage areas of customer service impact 

Level 5 

Level TBA: Pre-2009 was L5 

6 

This Qualification is the second step in a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice. 

Many different roles and careers are linked to and affected by this Qualification. They include but are not limited to: 

• HR officers
• Case Management Officers – Bargaining Councils
• Department of Labour Advice officers
• Labour brokers
• Union officials, particularly organisers
• CCMA case management officials
• Public and/or private agents providing labour law advice
• IR administrators
• Dispute Resolution Call Centre Agents

  Specifically the purpose of this Certificate Qualification is to: 

• Equip learners to understand and apply the underlying principles of the Labour Relations sector and associated Human Resource Development Legislation.
• Provide a Qualification at NQF Level 5 that is the second step in a learning pathway in the Labour Relations field which will enhance the mobility of employees along a career path in the sector This can be done through an individual learning programme or through associated learnerships at various levels and areas in the Labour Relations environment.
• Provide for mobility of learning into associated areas such as Human Resource Practice, Consulting etc.
• Equip learners to become effective employees, employers and/or self-employed members of society.
• Develop a richer learning environment in the field of Labour Relations through high quality lifelong learning.
• Improve the Labour Relations skills of employees in the sector, as well as of employers who wish to become experts in the labour relations field to ensure compliance of their organization with labour legislation
• Enable the learner to assist workers/employees within his/her community in terms of their labour rights and obligations and thereby ensure social and economic transformation.
• Ensure the development of competence in the Labour Relations field, arguably one of the most important arenas for social and economic transformation in the country.

  Qualifying learners will have acquired a range of competencies in the areas of: 

• Labour Relations Practice.
• Human Resources.
• The implementation of policies and procedures.
• Communication.
• Legal knowledge.
• Business practice and ethics.

  This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. It creates increased opportunity for access to lifelong learning for learners both employed and unemployed. It also provides recognition to learners through a formal qualification of knowledge and skills they might have acquired in the workplace. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated. 

  Rationale 

  The Certificate in Labour Relations Practice: NQF Level 5, is part of the learning pathway in Labour Relations, which starts with a National Certificate at NQF Level 4 and will end with a Qualification at NQF 7 so encouraging the notion of life-long learning. 

  With the advent of democratic government in South Africa in 1994 an entirely new approach to Labour Relations Practice in South Africa has emerged. There has been the establishment of new statutory structures with implications for every level of labour relations in the country. It is estimated that between ten and fifteen thousand persons will require some or all of the competencies contained in this Qualification. 

  The Certificate in Labour Relations Practice: NQF Level 5, is designed to meet the needs of learners who are already employed and involved in the fields of Labour Relations and/or Labour Law. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in the Labour Relations and associated fields, or in other fields where this learning may be useful. This includes adult learners who want to enter the sector or develop their careers in one or more of the related sub-fields. This Qualification would also be relevant to many Human Resources (HR) Practitioners. Since the Certificate is part of a learning pathway, it will offer mobility to persons operating at any level in the field. 

  The Qualification provides learners with a background in Labour Law. This will enable them to understand the South African Labour Relations field and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery, company longevity, the promotion of wealth and job creation. Application of the learning achieved in completing this Qualification will also assist employed and unemployed persons to enforce their labour rights, while at the same time enabling them to become aware of their obligations. 

  The Qualification recognises the fact that knowledge and the application of Labour Legislation is a business imperative, necessary for the success of any organisation, both strategically and operationally. This Certificate is thus designed to enable individuals to develop the theoretical competencies and the practical skills to operate effectively in the field. 
  Practitioners and/or organisations in the following fields would have an interest in the Qualification: 

• The Commission for Conciliation, Mediation & Arbitration.
• The Department of Labour.
• Labour law, labour courts (including appeal courts) & labour consultants.
• Bargaining & statutory councils.
• Private labour agents.
• Public & private labour advice offices.
• Law firms, particularly labour lawyers.
• Commercial organisations.

  This Qualification also reflects some of the needs of the Human Resources sector both now and in the future. 

  The impact of the Qualification on society and the economy is reflected in the multiple job roles and careers that can stem from the Qualification, including self-employment opportunities, job creation opportunities and the development of, or entry to, learners who are employed within the private or public sector. It can further stimulate and support skills development in the SMME sector. 

  The Certificate in Labour Relations Practice is structured in such a way that it supports the ability of public agencies to enforce the rights and obligations of both employers and employees while also allowing for specialised competencies in Labour Relations for use in commercial situations 

  The Qualification is also ideal for the development of a number of learnerships leading to the attainment of the Qualification and so to improved career opportunities for employed and unemployed learners. 

Learners accessing this Qualification should be competent in: 

• Communication at NQF Level 4.
• Mathematical Literacy at NQF Level 4.

  Recognition of Prior Learning (RPL) 

  This Qualification can be achieved wholly or in part through the Recognition of Prior Learning and the Qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual Unit Standards as required by the Fundamental, Core and Elective areas stipulated in the Qualification and by the Exit Level Outcomes. 

  An RPL process may also be used to credit learners with Unit Standards in which they have developed the necessary competency as a result of workplace and experiential learning 

  RPL may also be used by learners, who are not in possession of an FETC or equivalent qualification, to gain access to the Qualification. 

  Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based Qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.