ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

Core 

14338 

Attend to customer enquiries in an office setting 

NQF Level 02 

2 

Core 

14359 

Behave in a professional manner in a business environment 

NQF Level 02 

5 

Core 

14353 

Conduct basic financial transactions 

NQF Level 02 

3 

Core 

110064 

Contribute to the health, safety and security of the workplace 

NQF Level 02 

4 

Core 

14344 

Demonstrate an understanding of a selected business environment 

NQF Level 02 

10 

Core 

7568 

Demonstrate knowledge of and produce word processing documents using basic functions 

NQF Level 02 

3 

Core 

7571 

Demonstrate the ability to use electronic mail software to send and receive messages 

NQF Level 02 

3 

Core 

14339 

Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality 

NQF Level 02 

5 

Core 

14343 

Investigate the structure of an organization as a workplace 

NQF Level 02 

8 

Core 

14341 

Keep informed about current affairs related to one`s own industry 

NQF Level 02 

4 

Core 

14340 

Maintain an existing information system in a business environment 

NQF Level 02 

4 

Core 

14342 

Manage time and work processes within a business environment 

NQF Level 02 

4 

Core 

7547 

Operate a personal computer system 

NQF Level 02 

6 

Core 

8104 

Operate and take care of equipment in an office environment 

NQF Level 02 

2 

Core 

8420 

Operate in a team 

NQF Level 02 

4 

Core 

7566 

Operate personal computer peripherals 

NQF Level 02 

3 

Core 

8618 

Organise oneself in the workplace 

NQF Level 02 

3 

Core 

14348 

Process incoming and outgoing telephone calls 

NQF Level 02 

3 

Core 

14346 

Process numerical and text data in a business environment 

NQF Level 02 

2 

Core 

14349 

Receive and execute instructions 

NQF Level 02 

2 

Core 

11235 

Maintain effective working relationships with other members of staff 

NQF Level 03 

1 

Fundamental 

8963 

Access and use information from texts 

NQF Level 02 

5 

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

NQF Level 02 

3 

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

NQF Level 02 

3 

Fundamental 

8962 

Maintain and adapt oral communication 

NQF Level 02 

5 

Fundamental 

12444 

Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 

NQF Level 02 

3 

Fundamental 

8965 

Respond to literary texts 

NQF Level 02 

5 

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

NQF Level 02 

2 

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

NQF Level 02 

5 

Fundamental 

8964 

Write for a defined context 

NQF Level 02 

5 

Elective 

120308 

Apply knowledge of self in order to make a personal decision 

NQF Level 02 

3 

Elective 

244608 

Demonstrate ability to lead a team or group 

NQF Level 02 

3 

Elective 

11816 

Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution 

NQF Level 02 

2 

Elective 

11817 

Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa 

NQF Level 02 

3 

Elective 

8418 

Do basic research 

NQF Level 02 

4 

Elective 

14351 

Maintain reception area 

NQF Level 02 

5 

Elective 

14352 

Manage a diary for self and others 

NQF Level 02 

4 

Elective 

14355 

Order and distribute office supplies 

NQF Level 02 

2 

Elective 

14350 

Receive, consult and direct visitors in a reception area 

NQF Level 02 

5 

Elective 

14347 

Receive, distribute and dispatch mail in an office environment 

NQF Level 02 

2 

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed. 

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors. 

It will facilitate access to and mobility and progression within education and training for learners who: 

• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
• Have worked in this field for many years, but have no formal qualifications and would like to achieve this through the process of RPL (Recognition of Prior Learning) and / or formal study.
• Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels. 

  The qualification has building blocks that can be developed further in qualifications at a higher level. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF level 3. 
  It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is: 

• To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
• To release the potential of people.
• To provide opportunities for people to move up the value chain. 

  Rationale for the qualification: 

  The National Certificate in Business Administration Services: NQF Level 2 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners. It is particularly suited to those learners who are performing secretarial / administrative tasks, in commercial and non-commercial oreganisations across the entire spectrum, but have not had the opportunity to obtain a formal school qualification beyond NQF level 1. 

  Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organisations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed. There is therefore an on-going need for highly skilled administration personnel and a need for a well developed learning pathway to cater for administrative personnel at the various levels at which they operate. 

  The National Certificate in Business Administration Services at NQF: Level 2 is the first qualification in a learning pathway that starts at NQF level 2 and ends with the National Certificate in Office Administration Level 5. It is planned to develop degrees in Administration at levels 6, 7 and 8 as the final steps in the learning pathway. 
  The National Certificate in Generic Business Administration Services at NQF: Level 2 supports the objectives of the NQF in that it gives the learner access to a registered qualification. It will ensure that the quality of education and training in the sub-field is enhanced and of a world-class standard. The qualification will allow learners not only to develop their knowledge and skills in the field of Administration, but will also enable them to benchmark their competence against international standards.